Support
Get help with FowyldAI — from self-service resources to dedicated enterprise support.
Self-Service Resources
| Resource | Best For |
|---|---|
| Documentation | Setup, configuration, API reference, deployment guides |
| Quickstart | Getting running in under 5 minutes |
| FAQ | Common questions and troubleshooting |
| Changelog | What changed between versions |
Community
- Discord: Join the FowyldAI community for discussions, tips, and peer support — fowyld.ai/community
- Blog: Technical deep-dives and announcements — fowyld.ai/blog
Enterprise Support
Enterprise and Business edition customers receive dedicated support with guaranteed response times.
| Feature | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|
| Documentation | ✓ | ✓ | ✓ | ✓ |
| Community Discord | ✓ | ✓ | ✓ | ✓ |
| Email support | — | ✓ | ✓ | ✓ |
| Response SLA | — | 48 hours | 24 hours | 4 hours |
| Dedicated Slack channel | — | — | ✓ | ✓ |
| Architecture review | — | — | — | ✓ |
| Custom model training | — | — | — | ✓ |
| On-site deployment assistance | — | — | — | ✓ |
Need dedicated support?
View plans to learn about Business and Enterprise tiers with priority support.
Contact
- General inquiries: hello@fowyld.ai
- Enterprise sales: enterprise@fowyld.ai
- Security issues: security@fowyld.ai (PGP key available on request)
Reporting Security Issues
If you discover a security vulnerability, please report it privately via security@fowyld.ai. Do not file a public issue. We aim to acknowledge reports within 24 hours and provide a fix timeline within 72 hours.